Before service confirmation
Website prices are starting estimates. Until a visit and any advance payment have been confirmed, you may cancel a request without charge.
After confirmation
Please request a cancellation or reschedule as early as possible. A reasonable charge may apply for same-day cancellations, special equipment, reserved staff time or travel. Any such charge should be communicated in advance.
Advance payments
Where an advance payment has been accepted, any refund or reschedule is assessed against the written confirmation, work completed, material purchased and the timing of cancellation.
Service concerns
If you have a concern, share the booking details and relevant photos or video within 24 hours of service completion. We will review a practical resolution, such as a revisit, correction or adjustment where appropriate. Refunds are not automatic and depend on the completed scope and review outcome.
Non-refundable items
Purchased spare parts, consumables, third-party fees, completed labour and customer-approved custom work are normally non-refundable, except where required by applicable law or established on review.
How to request help
Use the contact page and include your name, booking date, phone number and a concise description of the concern.